Job Description

GENERAL SUMMARY

Performs routine work in operating a small to medium size switchboard. Answers incoming calls and makes proper connection to person or office requested. Places local and long distance outgoing calls.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Transfers all calls, gives information and directs calls to correct parties or departments .
• Voice records all offices in the County on phone system.
• Acts as main switchboard operator for all County offices.
• Assists maintenance of the Attorney Conference Center.
• Performs other related duties of a similar nature and level as assigned.
• Employees are required to comply with safety regulations, procedures, protocols, and wear personal protective gear if required.

MINIMUM QUALIFICATIONS

Education and Experience

• High School diploma or equivalent, with no experience required. Combination of education and experience sufficient to successfully perform the essential functions listed above can be substituted.

KNOWLEDGE, SKILLS, and ABILITIES

• Routine office practices and procedures
• Operation of standard office equipment
• Ability to operate simple switchboard
• Keeps simple clerical records accurately
• Understands and carries out simple oral and written instructions
• Handle common inquiries or complaints
• Exercise good judgment and focus on detail as required by the job
• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
• Use (or learn to use) computer software and systems applicable to the position
• Follow oral and written instructions and procedures
• Meet schedules and deadlines of the work unit
• Maintain well-organized materials, files, systems and tools
• Adapt to changes in work situations and priorities
• Establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position typically requires fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

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Johnson County is an Equal Opportunity Employer. 

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