Shift Leader Job at Chick-fil-A, North Canton, OH

SWJZN3BZNHVjWmZrT1dXUW9Wenp5QWdjN2c9PQ==
  • Chick-fil-A
  • North Canton, OH

Job Description


Job Title: Shift Leader

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Operations Director

Mission

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.

Outcomes

  • Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
  • Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
  • Conduct 2 team member check-ins per week , offering real-time coaching, encouragement, and feedback.
  • Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
  • Drive consistent cleanliness and food safety excellence , with 100% completion of all shift checklists and immediate escalation of any issues.
  • Model high standards of hospitality , personally engaging with at least 10 guests per shift.
  • Partner with Directors to identify and elevate at least 1 emerging leader quarterly .
  • Ensure team compliance with CFA One guest sign-ups, digital upselling , and zone-specific promotions.

Competencies

Behavioral Fit

  • Strong communication and team leadership
  • Operational awareness and multitasking
  • Decision-making under pressure
  • Personal accountability and resilience
  • Guest-first focus
  • Ability to resolve conflict quickly and gracefully
  • Timely follow-through
  • Adaptability and initiative

Cultural Fit

  • Enthusiastic and empowering presence
  • Models grace under pressure
  • Generous with encouragement and accountability
  • Truth-driven in correction and coaching
  • Consistently upholds CFA values and brand standards
  • Invested in people and process growth

Married to the Mission : Grow People, Grow Business, but dating the Methods .

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Full time, Part time, Immediate start, All shifts, Shift work

Similar Jobs

Mercyhealth

CPR Instructor - Bilingual, EMS Department - PRN Job at Mercyhealth

 ...Bilingual - English/Spanish Required OVERVIEW The Instructor teaches vocational training subjects to students by performing the duties...  .... Primary courses will be aligned with our AHA Provider Level CPR program. Schedule : PRN/Pool - Variable Schedule Shift :... 

CMT Technical Services

Repair Technician Job at CMT Technical Services

 ...time; hours may varyBriefly explain job detailsCMT Technical Services is seeking a Repair Technician to support the calibration, maintenance, and repair of nuclear density gauges and related testing equipment used in construction materials testing. This role is... 

Care Lync

Associate Financial Analyst Job at Care Lync

 ...Care Lync is seeking an Associate Financial Analyst who can help guide sound financial...  ...Bachelor's Degree in a related field such as finance, economics, accounting, statistics, or business administration. Entry-level candidates welcome. Up to 2 years of full... 

Confidential

Contract Business Immigration Attorney Job at Confidential

 ...Description Working closely with Partners and Associates on different cases supporting a wide range of clients Handling business immigration matters, including: IV, NIV Working under tight deadlines Working in a collaborative team environment The Successful... 

ASB Freight Co.

Dedicated Route Driver - Company or Lease Purchase | SC-OH Lane Job at ASB Freight Co.

 ...We're hiring experienced Class A CDL drivers for an established dedicated account operating between South Carolina and Ohio. This...  ..., SC and Chillicothe, OH areas. Both company-driver and lease-purchase opportunities are available for qualified applicants. THE...